Branch Manager Best Practices

How do you excel at leading while fulfilling your responsibilities as a branch manager? It’€™s a challenge that this program aims to overcome!

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How do you treat them? When expectations are high and accompanied by expert guidance, motivation, accountability, and training the branch will perform accordingly. Come learn how to build a team that works together for the common good. Hear how to coach and motivate your team to be committed to success.

Action-Packed and Solution-Focused!
Branch locations are some of your most important distribution channels. The smooth and consistent operation of your branch is critical to maintaining and attracting business. Increasing competition dictates that you must be member-driven while providing superior service that promotes loyalty, and, at the same time selling the member on expanding the relationship. Now as if that’s not enough — you must learn to manage increased demand with as few staff people as possible. Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar by one of the country’s leading presenters.

Covered Topics:

  • Lead the way through coaching
  • Collaborate on a performance plan and setting expectations
  • Customer experience that sizzles
  • Conducting difficult conversations
  • What to do with the underperformer
  • Managing your time, teaching them to manage theirs
  • What is your plan to manage an exceptional branch?
  • Managing resistance
  • Tools to use in implementation after the session

Who Should Attend:

Branch managers, supervisors, and anyone that oversees branch operations.

Continuing Education Credits (CEC) Info

Branch managers, assistant branch managers and those that train and/or lead them

View Delivery Options

Related Topics

Instructor

Vicki Kraai
Vicki Kraai

Vicki’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Branch Manager Best Practices0.25 Any AnyWebinarSix Month On-Demand Recording Vicki Kraai$295.00 Register Now
Branch Manager Best Practices0.25 Any AnyWebinarCD-ROM Video Recording Vicki Kraai$345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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