Branch Manager Best Practices

How do you excel at leading while fulfilling your responsibilities as a branch manager? It’€™s a challenge that this program aims to overcome!

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How do you treat them? When expectations are high and accompanied by expert guidance, motivation, accountability, and training the branch will perform accordingly. Come learn how to build a team that works together for the common good. Hear how to coach and motivate your team to be committed to success.

Action-Packed and Solution-Focused!
Branch locations are some of your most important distribution channels. The smooth and consistent operation of your branch is critical to maintaining and attracting business. Increasing competition dictates that you must be member-driven while providing superior service that promotes loyalty, and, at the same time selling the member on expanding the relationship. Now as if that’s not enough — you must learn to manage increased demand with as few staff people as possible. Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar by one of the country’s leading presenters.

Covered Topics:

• Lead the way through coaching
• Collaborate on a performance plan and setting expectations
• Customer experience that sizzles
• Conducting difficult conversations
• What to do with the underperformer
• Managing your time, teaching them to manage theirs
• What is your plan to manage an exceptional branch?
• Managing resistance
• Tools to use in implementation after the session

Who Should Attend:

Branch managers, supervisors, and anyone that oversees branch operations.

Continuing Education Credits (CEC) Info

Branch managers, assistant branch managers and those that train and/or lead them