Boosting Morale, Service and Cross-Selling Webinar
How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch.
Webinar Description and Audience
The go-to webinar for branch leadership!
How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch. Your company has invested in people, locations and product; lead the way at your branch to get a remarkable return on your investments. How do you do that?
Successful leadership is the key to a successful branch. Tune into this timely webinar and discover what you can do to boost morale among the troops so they can boost service delivery and cross-selling!
Your branches are one of your most important distribution channels. Running an effective branch requires a lot from your staff: high morale, in-depth product knowledge, customer engagement know-how, and a dedication to stellar customer service.
How do you converge all these responsibilities that fall on you, the branch manager? It’s no walk in the park but this program will help you accomplish just that!
Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How should you treat them? How do you set high expectations and have the branch perform accordingly? This program will provide you with the solutions.
What You Will Learn:
•Fire up the troops with engaging huddles
•Convey standards and expectations
•Build a performance plan with branch staff
•Teach goal setting and accountability
•Coach skills, teamwork, professional maturity, and attitude!
•Stop dodging difficult conversations with employees that underperform
Who Should Attend?
All branch leadership, branch administrators, branch managers, assistant branch managers and trainers.
Webinar Viewing Options
INCLUDES 7 DAYS OF UNLIMITED ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it a very effective training tool. The OnDemand Video will be available to you (and anyone else in the company) for six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.
Continuing Education (CE) Credits
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.