Are You Determined to Lead an Exceptional Branch? Webinar

“You bet, of course I am!” You must agree that would be every branch manager’€™s battle cry. Unless the branch manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today’€™s bank customers have more choices than ever before and it’s no longer enough to offer high-quality products or competitive prices. Your brand is built on ‘€“or broken by’€“ customer experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it. Join one of the country’€™s highest-rated speakers on matters such as leadership and company culture. Want an exceptional branch? Honey Shelton is determined to help you get one.

What You Will Learn

  • What does it mean to be exceptional?
  • Building expertise in change management
  • Identify and resolve branch pain points
  • How do you build an enviable reputation?
  • Different perspectives of exceptional: quality work, account-acquisition, profitability.

Who Should Attend?

Branch leaders, Head tellers, and anyone working in today’s competitive branch environment.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

View Delivery Options

Instructor

Vicki Kraai
Vicki Kraai

Vicki Kraai is CEO of InterAction Training. A company passionate about professional development training and education. Vicki’s 25+ years of Community Bank experience started at the family bank in... read more.

Course Title Credits Start Date Start Time End Date Delivery Type Delivery Option Instructor / Location Price
Are You Determined to Lead an Exceptional Branch Webinar .25 Any Any Any Webinar On-Demand Vicki Kraai $279.00 Register Now
Course Title Credits Start Date Start Time End Date Delivery Type Delivery Option Instructor / Location Price
Delivery Options

Webinars for Banks and Credit Unions

Live Webinar:

INCLUDES 30 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a phone for the audio. You can type and send your questions to the instructor.  And don’t worry if you miss the webinar, you can still view it for up to thirty days after it takes place!

Live Plus Twelve Months OnDemand Playback:

With this option, you will receive the live version, then you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The link will be available to you (and anyone else in the company) for up to twelve months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

Live, Twelve Months OnDemand Playback PLUS Digital Download:

By adding the Digital Download to your order, you will be adding access to make the webinar part of your training library.  You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides as well.  Access to the Digital Download is for the life of your library.

Powered by
0
    0
    Your Cart
    Your cart is emptyCourses and Events