Are You Determined to Lead an Exceptional Branch? Webinar

“You bet, of course I am!” You must agree that would be every branch manager’€™s battle cry. Unless the branch manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today’€™s bank customers have more choices than ever before and it’s no longer enough to offer high-quality products or competitive prices. Your brand is built on ‘€“or broken by’€“ customer experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it. Join one of the country’€™s highest-rated speakers on matters such as leadership and company culture. Want an exceptional branch? Honey Shelton is determined to help you get one.

What You Will Learn

  • What does it mean to be exceptional?
  • Building expertise in change management
  • Identify and resolve branch pain points
  • How do you build an enviable reputation?
  • Different perspectives of exceptional: quality work, account-acquisition, profitability.

Who Should Attend?

Branch leaders, Head tellers, and anyone working in today’s competitive branch environment.

Continuing Education (CE) Credits

This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.

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Related Topics

Instructor

Vicki Kraai
Vicki Kraai

Vicki’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card... read more.

Course TitleCreditsStart DateStart TimeDelivery TypeDelivery OptionInstructor / LocationPrice
Are you Determined to Lead an Exceptional Branch?0.25 Any AnyWebinarSix Month On-Demand Recording Vicki Kraai$295.00 Register Now
Are you Determined to Lead an Exceptional Branch?0.25 Any AnyWebinarCD-ROM Video Recording Vicki Kraai$345.00 Register Now
Delivery Options

LIVE WEBINAR:
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!

SIX MONTH ONDEMAND VIDEO:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.

CD-ROM VIDEO:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.

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