This is a Guided Self-Study .25 credit course. Upon registering, you will receive a textbook that includes activities and worksheets, a course outline and end of course quiz. You will have UP TO 30 days to complete this course.
Course Description:
Business is moving faster. The economy is getting tougher. Competition is more intense. Simply put: the need for excellent supervisors is stronger than ever before. Become the supervisor your company and your people need right now. Learn how to be more effective and how to significantly increase the productivity and performance of your employees.
Table of Contents:
Part 1: Establish High-Performance Goals
The High-Performance Formula
Team Goals and Planning
Employee Goals and Planning
Part Summary
Part 2: Persuade Positively
Influence Positively
Build Trust and Rapport
Listen Effectively
Part Summary
Part 3: Solve Problems Proactively
Performance Problems
Conflict Problems
Part Summary
Part 4: Supervise with Flexibility
Situational Supervising
Part Summary
Part 5: Lead a High-Energy Work Environment
Praise, Recognition, and Celebration
Energizing Your Team
Part Summary