10 Key Compliance Issues on Overdraft Privilege Programs Webinar
Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program (see complete description below).
Click Here for Webinar Description and Audience
Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program. Your frontline will learn how to discuss overdraft privilege, how to explain how items process and how to handle conversations about excessive fees and other options. If your program is causing confusion among your account holders, you may receive complaints at CFPB and have involvement in lawsuits.
What You Will Learn:
•What are the key regulatory issues
•What recommendations have been made in guidance issued by regulators
•What has happened in lawsuits that you should pay attention to
•How to have conversations about overdraft options
•Learn how to explain how items process
•Words and phrases that can cause harm to your institution
•How to avoid complaints
•And lots more
Who Should Attend?
Branch Administration, branch managers, tellers, new accounts representatives, lenders, management, call centers and anyone who works with customers.
Click Here for Continuing Education Credits (CEC) Info
This webinar is recommended for 2.5 CE Credit Hours. Each attendee will receive a Certificate of Attendance for self-reporting of CE Credits.
Click Here for Viewing Option Descriptions
INCLUDES 7 DAYS OF ONDEMAND PLAYBACK! With this option, you will participate in the webinar (via the internet) as it is being presented. You will login to the webinar on your PC to view the PowerPoint presentation, and you have the option of using your PC speakers or a telephone for the audio. You can type and send your questions to the instructor. Many companies are now running their PC through an LCD projector allowing many employees to participate at the same time. And don’t worry if you miss the webinar, you can still view it for up to seven days after it takes place!
SIX MONTH ONDEMAND VIDEO RECORDING:
With this option, you will receive an e-mail that contains a link to the PowerPoint slides (to download, print, and copy) as well as a link to the media player where you will view and hear the entire webinar just as it was delivered, featuring the full-color PowerPoint presentation with audio. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. The weblink will be available to you (and anyone else in the company) for up to six months and can be accessed 24/7 as many times as you wish. Delivered via e-mail the day after the webinar takes place.
CD-ROM VIDEO RECORDING:
If you do not have internet access or want to make the webinar part of your training library, the CD-ROM Recording is a great option for viewing a webinar. You can pause, fast-forward and rewind as needed, which makes it an effective training tool. With this option, you will receive a download of the PowerPoint slides and a CD-ROM Recording (featuring PowerPoint presentation with audio) of the webinar via regular mail. Mailed 7 to 10 days after the webinar takes place.
Webinars can be scheduled and offered exclusively for your company. They can even be customized to best fit your needs. To find out more, please complete the in-house request form found in the Schedule and Registration Information section below.